Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and TrelliOS, Inc., a Delaware corporation ("TrelliOS," "we," "our," or "us"), governing your access to and use of the TrelliOS Platform, website at trellios.ai, and any related software, documentation, or services (collectively, the "Services").

By creating an account, accessing our platform, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Services.

2. Description of Services

TrelliOS provides an AI Workforce Operating System that enables businesses to build, deploy, govern, and scale AI-powered teams. The Services include platform access, workflow automation tools, agent orchestration capabilities, governance and compliance features, and related analytics. Specific features available to you depend on your subscription tier.

We reserve the right to modify, update, or discontinue any aspect of the Services at our discretion, with reasonable advance notice where practicable.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Services. The Services are intended for business use and are not designed for personal, household, or consumer purposes. By using the Services, you represent and warrant that you meet these requirements.

4. Account Registration

To access most features of the TrelliOS Platform, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at legal@trellios.ai if you suspect unauthorized access to your account. We are not liable for any loss or damage arising from your failure to maintain adequate account security.

You may not create accounts for the purpose of misrepresenting your identity, abusing platform resources, or evading prior account terminations.

5. Subscriptions and Payment

Access to certain features of the TrelliOS Platform requires a paid subscription. By subscribing, you authorize us to charge the payment method on file for the applicable fees on a recurring basis at the frequency specified at checkout (monthly or annually).

All fees are stated in U.S. dollars and are exclusive of applicable taxes. You are responsible for all taxes, duties, or levies imposed by applicable law. Subscription fees are non-refundable except as expressly stated in these Terms or required by applicable law.

We may change subscription prices with at least 30 days' advance notice. If you do not cancel before the price change takes effect, your continued use of the Services constitutes acceptance of the new pricing.

If payment fails, we reserve the right to suspend or terminate your access to paid features. You agree to keep your payment information current and accurate.

6. Free Trials and Early Access Programs

We may offer free trials or early access programs (including alpha and beta programs) at our discretion. Unless otherwise stated, free trials are limited to one per organization. At the end of a trial period, access will be suspended unless you subscribe to a paid plan.

Participation in alpha or beta programs is subject to additional terms disclosed at the time of enrollment and may be revoked at any time. Features offered in alpha or beta are provided on an as-is basis and may not reflect the quality or completeness of generally available features.

7. Acceptable Use Policy

You agree to use the Services only for lawful business purposes and in accordance with these Terms. You may not use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Generate, distribute, or facilitate the spread of illegal, harmful, defamatory, obscene, or fraudulent content
• Transmit spam, phishing content, or unsolicited bulk communications
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Attempt to gain unauthorized access to the Services or other users' accounts
• Introduce malicious code, viruses, or other harmful components
• Scrape, crawl, or extract data from the Services in a manner that is not authorized by us
• Reverse engineer, decompile, or disassemble any component of the Services
• Resell, sublicense, or distribute the Services without our express written authorization
• Use the Services in a manner that places unreasonable load on our infrastructure

We reserve the right to investigate suspected violations and to suspend or terminate access without notice when necessary to protect the integrity of the platform or the safety of our users.

8. Intellectual Property Rights

The TrelliOS Platform, including all software, algorithms, user interfaces, design elements, documentation, and content provided by TrelliOS, is owned by TrelliOS, Inc. and protected by intellectual property laws. These Terms do not transfer any ownership rights to you. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term, solely for your internal business purposes.

TrelliOS trademarks, service marks, and logos may not be used without our prior written consent.

9. Your Content and Data

You retain all ownership rights in the content, data, and materials you upload, submit, or create through the TrelliOS Platform ("Customer Data"). By using the Services, you grant TrelliOS a limited, worldwide, non-exclusive license to process, store, transmit, and display your Customer Data solely to the extent necessary to provide the Services to you.

You represent and warrant that you have all rights necessary to grant this license, and that your Customer Data does not infringe any third-party intellectual property rights or violate any applicable law.

We will not use your Customer Data to train AI models for general use without your separate consent, except as required to provide the Services or as otherwise permitted under applicable law and our data processing agreement.

10. Confidentiality

Each party may have access to information that is confidential to the other party. "Confidential Information" means any information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

Each party agrees to use the other party's Confidential Information only for the purpose of exercising its rights or fulfilling its obligations under these Terms, and to protect it using at least the same degree of care used to protect its own confidential information, but no less than reasonable care. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, was known prior to disclosure, or is disclosed pursuant to a court order or legal requirement.

11. Privacy

Our collection and use of personal information in connection with the Services is governed by our Privacy Policy, available at trellios.ai/privacy-policy, which is incorporated into these Terms by reference.

If your use of the Services involves processing personal data on behalf of your customers or employees, you may be required to enter into a separate Data Processing Agreement with TrelliOS. Please contact legal@trellios.ai to request a DPA.

12. Security

TrelliOS implements commercially reasonable technical and organizational measures to protect the security and integrity of the platform. You are responsible for the security of your account credentials, for configuring the platform appropriately within your organization, and for ensuring that your authorized users comply with these Terms.

Please report any security vulnerabilities or suspected breaches to legal@trellios.ai.

13. Third-Party Integrations

The TrelliOS Platform may integrate with or link to third-party products and services. These integrations are provided for convenience and do not constitute an endorsement by TrelliOS. Your use of third-party services is governed by those services' own terms and privacy policies. TrelliOS is not responsible for the availability, accuracy, or performance of third-party services.

14. AI-Generated Content

The TrelliOS Platform uses large language models and other AI systems to help generate content and automate workflows. You acknowledge that AI-generated outputs may be inaccurate, incomplete, or inappropriate for your specific context. You are solely responsible for reviewing, approving, and taking responsibility for any AI-generated content before publishing or acting on it. TrelliOS does not warrant the accuracy, reliability, or fitness for purpose of AI-generated outputs.

15. Disclaimers and Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TRELLIOS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TRELLIOS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TRELLIOS OR ITS REPRESENTATIVES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TRELLIOS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF TRELLIOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL TRELLIOS'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THESE TERMS EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TRELLIOS FOR THE SERVICES IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER TRELLIOS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Indemnification

You agree to indemnify, defend, and hold harmless TrelliOS, Inc. and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) your Customer Data; (c) your violation of any applicable law or third-party right; or (d) any content or materials you submit, post, transmit, or make available through the Services.

18. Service Availability and Modifications

We strive to maintain high availability for the TrelliOS Platform but do not guarantee uninterrupted access. We may perform scheduled or emergency maintenance that temporarily affects access. We will endeavor to provide advance notice of planned maintenance windows where practicable.

We reserve the right to modify, suspend, or discontinue any feature or the Services as a whole, with or without notice, for any reason including changes in technology, business requirements, or regulatory obligations. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.

19. Term and Termination

These Terms are effective as of the date you first access the Services and continue until terminated. Either party may terminate these Terms at any time by providing written notice to the other party. Paid subscriptions may be canceled in accordance with the cancellation terms set forth at checkout or in your account settings.

We may suspend or terminate your access immediately, without prior notice or liability, if you breach any provision of these Terms, engage in conduct that could harm TrelliOS or other users, or if required to do so by law.

20. Effect of Termination

Upon termination, your right to access and use the Services ceases immediately. We will make your Customer Data available for export for a commercially reasonable period following termination, after which we may delete it. You remain responsible for any fees owed through the date of termination.

Provisions that by their nature should survive termination — including ownership rights, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive termination of these Terms.

21. Feedback

If you provide TrelliOS with suggestions, feedback, ideas, or recommendations regarding the Services ("Feedback"), you grant TrelliOS a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback for any purpose, without compensation to you. TrelliOS has no obligation to act on any Feedback you provide.

22. Open Source Components

The TrelliOS Platform may include open source software components, each of which is licensed under its respective open source license. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms of any applicable open source license.

23. Entire Agreement

These Terms, together with our Privacy Policy and any order forms, statements of work, or other written agreements between you and TrelliOS, constitute the entire agreement between you and TrelliOS with respect to the Services and supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral.

If there is a conflict between these Terms and a separately executed written agreement between you and TrelliOS, the separately executed agreement will control with respect to the specific subject matter it addresses.

24. Dispute Resolution and Arbitration

Please read this section carefully — it affects your legal rights.

Most concerns can be resolved quickly and informally. Before filing any formal dispute, you agree to contact us at legal@trellios.ai to describe the issue and allow us at least 30 days to resolve it.

If informal resolution fails, you and TrelliOS agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services will be resolved by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures. Arbitration will take place in the State of Delaware, unless both parties agree otherwise. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.

You and TrelliOS each waive the right to a trial by jury and the right to participate in any class action, class arbitration, or representative proceeding. Disputes must be brought on an individual basis only.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent unauthorized use of intellectual property or to protect confidential information.

25. Governing Law

These Terms and any disputes arising out of or related to them or the Services are governed by the laws of the State of Delaware, without giving effect to its conflict of law provisions. To the extent any claim is not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

26. General Provisions

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. TrelliOS may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets without restriction.

Notices. Legal notices to TrelliOS must be sent to legal@trellios.ai. We may provide notices to you through the Services or to the email address associated with your account.

Force Majeure. Neither party will be liable for delays or failures in performance resulting from causes outside that party's reasonable control, including natural disasters, acts of government, labor disputes, internet outages, or actions of third-party service providers.

Contact. If you have questions about these Terms, please contact us at legal@trellios.ai.